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Avan-Stats app FAQ
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Why is my Android phone app freezing, crashing or closing?
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.. image:: /_static/app/avan-stats-app-faq/avan-stats-app-freezing.jpg
   :width: 25% 

Your need to **Clear App data and cache**.

Clearing the data and cache for an app wipes all the stored data and may fix a freezing or crashing issue. This will delete your accounts, files, and settings from the app. 

* **Step 1.** Long press your :guilabel:`Avan-Stats` app Tap :guilabel:`(i)`.

* **Step 2.** Pull up and Tap :guilabel:`Storage`. 

* **Step 3.** Tap :guilabel:`Clear data` and :guilabel:`Clear cache`. 

.. image:: /_static/app/avan-stats-app-faq/clear-app-data-and-cache-1.jpg 
   :width: 32% 

.. image:: /_static/app/avan-stats-app-faq/clear-app-data-and-cache-2.jpg
      :width: 32% 

.. image:: /_static/app/avan-stats-app-faq/clear-app-data-and-cache-3.jpg
      :width: 32% 

.. image:: /_static/app/avan-stats-app-faq/clear-app-data-and-cache-4.jpg
   :width: 32% 

.. image:: /_static/app/avan-stats-app-faq/clear-app-data-and-cache-5.jpg
      :width: 32% 

.. image:: /_static/app/avan-stats-app-faq/clear-app-data-and-cache-6.jpg
      :width: 32% 

.. * **Open all permissions of the app**
  
Please refer to `how-to-fix-apps-that-keep-crashing-or-freezing <https://www.samsung.com/uk/support/mobile-devices/how-to-fix-apps-that-keep-crashing-or-freezing/>`_.

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Why do I get an exception when getting device information in Wi-Fi setup?
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.. image:: /_static/app/avan-stats-app-faq/connecting-to-device-error.jpg
      :width: 32% 

Check your smart phone In order to perform this operation, your smart phone must connect to **DEVICE**'s Wi-Fi hotspot at the appropriate time. Please refer to :ref:`Andorid <connect-to-device-android-app>` or :ref:`iOS <connect-to-device-ios-app>`.

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Why do I get an exception when configuring device in Wi-Fi setup?
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.. image:: /_static/app/avan-stats-app-faq/waiting-for-the-device-error.png
      :width: 32% 

* Your smart phone may not be connected to the Internet, please check your smart phone's WiFi settings and/or Cellular settings.
* You may have entered the wrong WiFi network or password. Please refer to :ref:`Andorid <enter-wifi-network-android-app>` or :ref:`iOS <enter-wifi-network-ios-app>`.


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Why can't I receive the registration email? 
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If you cannot receive the registration email, you can try using **Gmail** or **Yahoo Mail**.


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How a family controls a shared thermostat?
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One account can be used on multiple smartphones at the same time.

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Can I use it on iPad or Android Table?
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Yes. But Avan-Stats app is designed for smartphones, and it may not look good on a tablet.

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Why is the temperature on Avan-Stats app different from the temperature on the thermostat?
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The thermostat reports the temperature every 5 minutes.

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