Avan-Stats app FAQ

Why is my Android phone app freezing, crashing or closing?

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Your need to Clear App data and cache.

Clearing the data and cache for an app wipes all the stored data and may fix a freezing or crashing issue. This will delete your accounts, files, and settings from the app.

  • Step 1. Long press your Avan-Stats app Tap (i).

  • Step 2. Pull up and Tap Storage.

  • Step 3. Tap Clear data and Clear cache.

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Please refer to how-to-fix-apps-that-keep-crashing-or-freezing.

Why do I get an exception when getting device information in Wi-Fi setup?

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Check your smart phone In order to perform this operation, your smart phone must connect to DEVICE’s Wi-Fi hotspot at the appropriate time. Please refer to Andorid or iOS.

Why do I get an exception when configuring device in Wi-Fi setup?

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  • Your smart phone may not be connected to the Internet, please check your smart phone’s WiFi settings and/or Cellular settings.

  • You may have entered the wrong WiFi network or password. Please refer to Andorid or iOS.

Why can’t I receive the registration email?

If you cannot receive the registration email, you can try using Gmail or Yahoo Mail.

How a family controls a shared thermostat?

One account can be used on multiple smartphones at the same time.

Can I use it on iPad or Android Table?

Yes. But Avan-Stats app is designed for smartphones, and it may not look good on a tablet.

Why is the temperature on Avan-Stats app different from the temperature on the thermostat?

The thermostat reports the temperature every 5 minutes.

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